Lab Notes & Resources
Guides, case studies, technical explainers, and honest assessments of what's working in AI for small business — from the team that builds it every day.
Welcome to Lab Notes
Practical AI knowledge for small business — no hype.
Topics
You don't need a training budget to build AI fluency. Five practical steps to move your team from AI-curious to AI-capable.
Aug 12, 2026 · 9 min read
Deploying a voice agent without preparation leads to bad caller experiences. Get these five things right before you go live.
Jul 28, 2026 · 6 min read
AI readiness is abstract until you see it applied. Here's what it actually looks like inside a 15-person service business.
Jul 20, 2026 · 9 min read
You know SEO. But GEO is how your business gets cited by AI. Here's what changed, what didn't, and where to start.
Jul 20, 2026 · 6 min read
APIs, integrations, MCP servers — they're not the same thing. Here's what each does and which one your business actually needs.
Jul 10, 2026 · 6 min read
Four integration patterns for connecting AI to your business systems. Which one fits depends on your tools, team, and growth plans.
Jul 10, 2026 · 10 min read
Five stages from AI-Unaware to AI-Native. Find where your business sits — and what it takes to move to the next level.
Jul 5, 2026 · 8 min read
Not everything should be automated. Use this effort-vs-impact framework to find the workflows worth automating first.
Jul 1, 2026 · 8 min read
No jargon, no hype - just a clear explanation of what AI voice agents do, how they connect to your systems, and what they can't handle.
Jun 30, 2026 · 7 min read
