Last updated: 24 January 2025

Welcome to Agentpro AI, an AI agent agency that helps businesses create and deploy AI voice agents. These Terms and Conditions (the “Agreement”) constitute a legally binding agreement between you (“User” or “you”) and Agentpro AI (“Company,” “we,” “us,” or “our”) governing your use of our services and software (“Service” or “Website”). “Content” means any and all writings, content, social media posts, blog posts, marketing materials, information, data and works of authorship. “Customer Content” means all Content supplied by or on behalf of Customer for use on or distribution through the Services. “Customer Data” means the electronic information or data submitted or made available by or on behalf of Customer that is received, processed or stored by Agentpro AI or the Service.

By using our Service, you agree to be bound by this Agreement, so please read it carefully.

1. Use of Service

1.1 Eligibility. You must be at least 18 years of age or older to use the Service. By using the Service, you represent and warrant that you have the legal capacity to enter into this Agreement.

1.2 License. Subject to the terms and conditions of this Agreement, we grant you a limited, non-exclusive, non-transferable, and revocable license to use the Service for your internal business purposes.

1.3 Prohibited Uses. You agree not to use the Service to: (a) upload, post, email, or otherwise transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable; (b) harm minors in any way; (c) impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity; (d) forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through the Service; (e) upload, post, email, or otherwise transmit any content that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements); (f) upload, post, email, or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of any party; (g) upload, post, email, or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation; (h) upload, post, email, or otherwise transmit any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment; (i) interfere with or disrupt the Service or servers or networks connected to the Service, or disobey any requirements, procedures, policies or regulations of networks connected to the Service; (j) intentionally or unintentionally violate any applicable local, state, national, or international law or regulation; or (k) collect or store personal data about other users without their consent.

1.4 User Account. To use the Service, you will need to create an account (“User Account”). You are solely responsible for maintaining the confidentiality of your User Account login credentials and for all activities that occur under your User Account. You agree to immediately notify us of any unauthorized use, or suspected unauthorized use of your User Account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this provision.

1.5 Customer Responsibilities:  Customer is responsible for access to the Service, Customer Content and Customer Data by other persons as a result of Customer’s failure to comply with the terms of this Agreement or use reasonable precautions to secure its own systems or credentials for access to the Service. Customer will prevent unauthorized access to or use of the Service, and notify Agentpro AI immediately of any such unauthorized access or use. Customer will be solely responsible and liable for the collection, storage and processing of information and/or sensitive information by Agentpro AI according to Customer’s instructions.

2. Fees and Payment

2.1 Subscription Fees. To access and use the Service, you must pay the subscription fees (“Fees”) set forth on our website. Fees may be subject to change at any time, in our sole discretion. Your continued use of the Service following any fee changes constitutes your agreement to pay the new Fees. We offer a free trial to our customers for a period of unlimited days. After the free trial has expired, you will be charged for the full amount of the subscription service. Duplicate free accounts will be deleted without prior notice.

When you purchase a subscription on the website, your subscription will automatically renew every month or every year depending on the subscription chosen. We will automatically renew your subscription by using the payment method on file until you cancel your subscription. You may cancel the automatic renewals of your subscription via your account on the website. Please note that you will no longer receive the items or services provided by the subscription on your cancellation effective date. You may cancel the automatic renewals of your subscription via the website. Please note that you will no longer receive the items or services provided by the subscription on your cancellation effective date. You must provide us with 10 days notice prior to your automatic renewal date of your intent to cancel the automatic renewals for the cancellation to be effective.

2.2 Payment. You agree to pay all Fees in advance and in full. Payment must be made through our payment processing partner, and you agree to provide accurate and complete payment information, including a valid credit card or other payment method accepted by us. We reserve the right to suspend or terminate your access to the Service if payment is not received or if payment information is not valid or up to date. You hereby represent and warrant that you have the legal right to use the payment method(s) in connection with any purchase and that the information that you supply to us and to the third-party payment processor(s) is true, correct and complete.

2.3 Taxes. You are responsible for paying all applicable taxes and fees, including sales, use, excise, value-added, or other taxes, levies, or duties, imposed by any jurisdiction as a result of this Agreement or your use of the Service. You agree to indemnify and hold us harmless from any and all claims, liabilities, and expenses (including reasonable attorneys’ fees) related to such taxes or fees.

2.4 Our offers and pricing: We offer digital products on this Website. The price of these digital products can be found listed on the Website. This price does not include taxes or other fees that you may be charged.

2.5 Purchases: No Warranty on Purchases. The items or services displayed or sold on this website are provided “as is.” No warranty, express or implied (including any implied warranty of merchantability, of satisfactory quality, or fitness for a particular purpose or use) shall apply to any items or services displayed or sold on this website, whether arising by law, course of dealing, course of performance, usage of trade, or otherwise.

2.6 Remedies: You agree that the remedies for breach of this Terms of Service as it relates to your purchase shall be:

• repair;
• price reduction;
• reject the goods, services or digital products.

You also agree that the remedy for breach of this Terms of Service as it relates to your purchase shall be to pursue dispute resolution as provided in the “governing law, severability, dispute resolution, venue and class action waiver” section below. These remedies intended to be your sole and exclusive remedies for any breach of this Terms of Service as it relates to your purchase.

3. Proprietary Rights

3.1 Ownership. You acknowledge that the Service and all intellectual property rights therein are and shall remain the property of the Company or its licensors. The Service is protected by copyright, trademark, and other laws of Canada, United States and foreign countries. Except as expressly authorized by this Agreement, you may not use, reproduce, modify, adapt, translate, distribute, transmit, display, perform, or create derivative works of the Service.

3.2 Feedback. If you provide any feedback, suggestions, or comments to us regarding the Service (“Feedback”), you hereby grant us a worldwide, perpetual, irrevocable, royalty-free, sublicensable, and transferable license to use, reproduce, modify, adapt, translate, distribute, transmit, display, perform, and create derivative works of the Feedback for any purpose and in any medium, whether now known or hereafter developed.

4. Confidentiality

4.1 Confidential Information. You acknowledge that during the course of using the Service, you may have access to certain confidential and proprietary information of the Company, including the Service and any related materials, and any information that we designate in writing as confidential or that, under the circumstances, would reasonably be understood to be confidential (“Confidential Information”).

4.2 Non-Disclosure. You agree to maintain the confidentiality of all Confidential Information and not to disclose, copy, distribute, or otherwise use such information except as expressly permitted under this Agreement or with our prior written consent. You agree to take all reasonable measures to protect the Confidential Information from unauthorized use or disclosure.

4.3 Exceptions. The foregoing obligations shall not apply to any information that: (a) is or becomes generally known to the public without breach of this Agreement by you; (b) was rightfully in your possession prior to your receipt of the Confidential Information; (c) is rightfully obtained by you from a third party without restriction on disclosure; or (d) is independently developed by you without use of the Confidential Information.

5. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. WE MAKE NO WARRANTY THAT ANY INFORMATION OBTAINED THROUGH THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE. YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM YOUR USE OF THE SERVICE.

6. Limitation of Liability

IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE USE OR INABILITY TO USE THE SERVICE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE USE OR INABILITY TO USE THE SERVICE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EXCEED THE AMOUNT PAID BY YOU TO US FOR THE SERVICE DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

7. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or in connection with your use of the Service or any breach of this Agreement by you.

8. Term and Termination

This Agreement shall remain in effect until terminated by either party. You may terminate this Agreement by ceasing to use the Service and deleting all copies of the Service from your devices. We may terminate this Agreement at any time, with or without cause, immediately upon notice to you. Upon termination of this Agreement, all rights granted to you under this Agreement will immediately cease, and you must immediately cease all use of the Service and delete all copies of the Service from your devices.

9. General

9.1 Entire Agreement. This Agreement, including all documents incorporated by reference, constitutes the entire agreement between you and the Company with respect to the Service and supersedes all prior or contemporaneous communications and proposals, whether oral or written, between you and the Company with respect to the Service.

9.2 Governing Law. This Agreement and any action related thereto will be governed by and construed in accordance with the laws of the Province of ALberta without regard to its conflict of law provisions.

9.3 Dispute Resolution. Any dispute arising out of or relating to this Agreement or the Service will be resolved through binding arbitration in accordance with the commercial arbitration rules of the  International Centre for Dispute Resolution® (ICDR) Canada. The arbitration shall take place in Alberta, Canada, and shall be conducted in English.

9.4 Assignment. You may not assign or transfer this Agreement or any of your rights or obligations hereunder, whether by operation of law or otherwise, without our prior written consent. We may assign or transfer this Agreement or any of our rights or obligations hereunder without restriction.

9.5 Waiver. Our failure to enforce any right or provision of this Agreement will not be deemed a waiver of such right or provision.

9.6 Severability. If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions of this Agreement will remain in full force and effect.

9.7 Notices. Any notices or other communications required or permitted hereunder, including those regarding modifications to this Agreement, will be in writing and given: (a) by us via email (in each case to the address that you provide), or (b) by posting to the Service.

9.8 Force Majeure. We will not be liable for any delay or failure to perform any obligation under this Agreement where the delay or failure results from any cause beyond our reasonable control, including acts of God, labor disputes or other industrial disturbances, systemic electrical, telecommunications, or other utility failures, earthquake, storms or other elements of nature, blockages, embargoes, riots, acts or orders of government, acts of terrorism, or war.

9.9 Amendments. We reserve the right, in our sole discretion, to modify or replace any part of this Agreement at any time by posting a revised version on our website or by notifying you by email. Your continued use of the Service following the posting of any changes to this Agreement constitutes acceptance of those changes.

9.10 Headings. The headings in this Agreement are for convenience only and do not affect the interpretation of this Agreement.

9.11 Contact Us. If you have any questions about this Agreement, please contact us at

10. Plan Policy

10.1 Plan Usage Limits: It is your responsibility to monitor your usage and to ensure that you do not exceed the monthly limit. If you exceed your monthly limit, you will need to upgrade to a higher plan or purchase additional usage allowances.

10.2 Transferability of usage allowances: Please note that usage allowances are non-transferable and cannot be carried over to the following month. We reserve the right to modify or update our plan policy at any time without notice. It is your responsibility to regularly review this policy to stay informed of any changes.

11. Cancellation Policy

11.1 Cancellation: To cancel your services with us, you will contact your Account Manager to process the cancellation. Please note that if you cancel your account before the end of your current billing cycle, we will not issue a refund for any remaining days.

By using the Service, you agree to be bound by the terms and conditions of this Agreement. If you do not agree to the terms and conditions of this Agreement, you may not use the Service.